Terms and Conditions

1. Introduction

Welcome to M21 Sport, operated by New Phoenix Co., Ltd. ("Company," "we," "our," or "us").

These Terms & Conditions ("Terms") govern your access to and use of our e-commerce website, mobile applications, and related services (collectively, the "Platform").

By creating an account, accessing the Platform, or placing an order, you agree to comply with these Terms.

If you do not agree with these Terms, please discontinue use of the Platform.

These Terms apply subject to applicable consumer protection laws and other mandatory legal rights.

2. Eligibility and Account Registration

2.1 Eligibility

Customers must be legally capable of entering into purchase agreements under applicable law.

Minors may use the Platform only with appropriate parental or legal guardian authorization where permitted by law.

2.2 Account Registration

Customers may be required to register an account to access certain features or complete purchases.

When registering, customers agree to:

Provide accurate and complete information.
Maintain updated personal and contact information.
Keep login credentials confidential.
Notify us of suspected unauthorized account access.
Avoid creating fraudulent or misleading accounts.

Customers are responsible for activities conducted through their accounts, except where liability arises from circumstances for which they are not legally responsible.

2.3 Account Suspension

We reserve the right to suspend or restrict accounts where reasonably necessary due to:

Fraudulent transactions
Unauthorized account access
Misuse of promotions
Violations of these Terms
Activities that threaten Platform security

Where appropriate, we will provide notice and an opportunity to resolve the issue.

3. Products and Pricing

3.1 Product Information

We aim to provide accurate product descriptions, images, specifications, availability, and pricing.

However, product images may differ slightly from actual products due to lighting, photography, packaging updates, or device display settings.

3.2 Pricing

All product prices are displayed in [Currency], unless otherwise specified.

Prices may change without prior notice, but changes will not ordinarily affect orders already accepted by us.

Applicable taxes, delivery charges, and other fees will be displayed before order confirmation where required.

3.3 Product Availability

Products are subject to stock availability.

If an ordered product becomes unavailable, we may contact the customer to offer:

An alternative product, subject to customer agreement
A revised delivery schedule
Cancellation and a refund for the unavailable item

We will not substitute products without customer authorization.

4. Orders and Order Confirmation

4.1 Placing an Order

Customers may place orders through our website or mobile application by:

Selecting products and quantities.
Adding products to the shopping cart.
Providing delivery and contact information.
Selecting an available payment method.
Reviewing and confirming the order.

4.2 Order Acceptance

An automated order confirmation acknowledges receipt of an order but does not necessarily mean the order has been accepted.

An order is accepted when we issue an order acceptance confirmation or otherwise expressly confirm acceptance.

4.3 Order Cancellation by the Company

We may cancel or reject orders for legitimate reasons, including:

Product unavailability
Payment authorization failure
Suspected fraud
Material pricing or product information errors
Delivery restrictions

If payment has already been collected for a canceled order, we will arrange a refund in accordance with the applicable refund policy and law.

5. Payments

We may support the following payment methods, depending on availability:

Cash on Delivery (COD)
Bank Transfer
Mobile Wallets
Debit or Credit Cards
Other authorized payment methods

Available payment methods will be displayed during checkout.

5.1 Payment Confirmation

Orders requiring advance payment may be processed only after successful payment authorization or confirmation.

5.2 Payment Security

Electronic payments may be processed through authorized third-party payment service providers.

We are not responsible for independently operated payment service failures beyond our reasonable control, but we will assist customers in resolving payment-related order issues.

5.3 Payment Verification

We may request reasonable payment verification to prevent fraud and unauthorized transactions.

6. Shipping and Delivery

6.1 Delivery Areas

We provide delivery services to eligible locations listed on our Platform.

Delivery availability may vary depending on the customer's location.

6.2 Delivery Charges

Delivery charges, if applicable, will be displayed during checkout before order confirmation.

6.3 Delivery Time

Estimated delivery times depend on:

Delivery location
Product availability
Courier or logistics provider
Weather and transportation conditions
Public holidays or operational restrictions

Delivery estimates are not guaranteed unless expressly stated.

6.4 Delivery Information

Customers are responsible for providing accurate delivery addresses, contact numbers, and relevant delivery instructions.

If delivery fails due to incorrect customer-provided information, additional delivery charges may apply where disclosed and legally permitted.

6.5 Damaged or Missing Products

Customers should contact our support team if products arrive damaged, incorrect, or incomplete.

We will investigate and provide an appropriate replacement, refund, or other remedy in accordance with applicable law.

7. Order Cancellation

Customers may request cancellation through the Platform or customer support.

7.1 Before Shipment

Orders may generally be canceled before shipment or fulfillment, subject to any clearly disclosed restrictions.

7.2 After Shipment

Once an order has been shipped, cancellation may not be possible through the normal cancellation process.

Customers may instead request a return or refund where eligible.

7.3 Company-Initiated Cancellation

We may cancel orders where fulfillment is not possible or where legitimate security or payment concerns arise.

Any payment collected for an order canceled by us will be refunded as required by applicable law.

8. Returns and Refunds

We aim to provide a fair and transparent return and refund process.

8.1 Return Eligibility

Customers may request a return for eligible products within [X days] after delivery.

Returns may be accepted for reasons including:

Incorrect product delivered
Damaged or defective product
Missing items
Product materially different from its description
Change of mind, where permitted under our published return policy

8.2 Return Conditions

For change-of-mind returns, products may need to:

Remain unused and in original condition
Include original packaging, accessories, and labels
Include proof of purchase
Meet the applicable return period

These conditions do not limit statutory rights relating to defective, damaged, or incorrectly supplied products.

8.3 Non-Returnable Products

Certain categories may be excluded from discretionary returns, such as:

Perishable goods
Personal hygiene products
Customized or personalized products
Products marked as final sale, where legally permitted

Mandatory consumer rights remain unaffected.

8.4 Refund Processing

Approved refunds will generally be issued through the original payment method or another method agreed with the customer.

Refund processing time: [X–Y business days], subject to payment provider processing times and applicable law.

Further details may be provided in our separate Return & Refund Policy.

9. Promotions, Discounts, and Vouchers

We may offer promotional campaigns, discount codes, coupons, vouchers, and loyalty rewards.

Promotional offers may be subject to:

Validity periods
Minimum purchase amounts
Eligible products or categories
Usage limits
Customer eligibility requirements
Restrictions on combining offers

Promotion-specific terms will be displayed where applicable.

We reserve the right to reject fraudulent or unauthorized promotional use.

Changes to promotional offers will not remove rights already acquired by customers where prohibited by law.

10. Customer Reviews and User Content

Customers may be allowed to submit product ratings, reviews, feedback, or other content.

By submitting content, customers agree not to publish:

False or intentionally misleading information
Abusive, threatening, or discriminatory content
Unlawful or defamatory material
Spam or unauthorized advertising
Content infringing intellectual property rights

We may remove content that violates these Terms or applicable laws.

Customers retain ownership of their original content but grant us a non-exclusive license to display and use submitted content in connection with operating and promoting the Platform, subject to applicable law.

11. Intellectual Property Rights

All Platform content, including logos, trademarks, graphics, text, software, designs, and other proprietary materials, belongs to [Company Name] or its respective licensors.

Customers may not reproduce, distribute, modify, or commercially exploit protected materials without prior authorization, except as permitted by applicable law.

12. Prohibited Activities

Customers must not:

Use the Platform for illegal or fraudulent purposes.
Attempt unauthorized access to accounts or systems.
Interfere with Platform security or functionality.
Upload malicious software or harmful content.
Conduct fraudulent transactions or payment activities.
Misuse discount codes or promotional campaigns.
Scrape or extract Platform data in violation of applicable law or these Terms.
Impersonate another person or organization.

Violations may result in account restrictions or other appropriate action.

13. Privacy and Personal Data Protection

We collect and process customer information in accordance with our Privacy Policy.

Personal information may be used for:

Account registration and authentication
Order processing
Payment and delivery coordination
Customer support
Fraud prevention
Marketing communications where permitted

For additional information, please review our Privacy Policy:

[Privacy Policy URL]

14. Third-Party Services

The Platform may integrate with third-party providers, including payment gateways, delivery companies, analytics services, and communication platforms.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for independent third-party activities outside our reasonable control, without limiting our legal responsibilities to customers.

15. Service Availability

We aim to maintain reliable access to the Platform.

However, services may occasionally be interrupted due to:

Scheduled maintenance
System upgrades
Technical failures
Network or internet disruptions
Cybersecurity incidents
Events beyond our reasonable control

We may temporarily restrict access where necessary to maintain security and service reliability.

16. Limitation of Liability

To the extent permitted by applicable law, we are not liable for indirect or consequential losses arising from use of the Platform where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits liability that cannot legally be excluded, including mandatory consumer protection rights and liability for fraud or other legally non-excludable matters.

We remain responsible for fulfilling our obligations under accepted customer orders and applicable law.

17. Account Termination and Deletion

Customers may request account deletion through available account management features or by contacting customer support.

Following a verified deletion request, we will delete or anonymize eligible personal information, subject to applicable retention requirements.

We may retain necessary transaction records for accounting, tax, legal compliance, dispute resolution, and fraud prevention.

18. Force Majeure

We will not be responsible for delays or failures caused by events beyond our reasonable control, including natural disasters, severe transportation disruptions, government restrictions, or widespread telecommunications failures, to the extent permitted by law.

We will make reasonable efforts to minimize disruption and communicate with affected customers.

Customers' mandatory refund and consumer rights remain unaffected.

19. Changes to Terms & Conditions

We may update these Terms periodically to reflect changes in business operations, services, legal requirements, or Platform functionality.

Updated Terms will be published on our website and mobile application.

Where required, we will notify customers of material changes and obtain consent.

Changes will not retroactively remove rights arising from previously accepted orders where prohibited by law.

20. Governing Law and Dispute Resolution

These Terms are governed by the applicable laws of [Country/Jurisdiction].

If a dispute arises, customers are encouraged to contact our customer support team first so that we can attempt to resolve the matter fairly.

Nothing in this section limits mandatory consumer rights or access to legally available dispute resolution procedures.

21. Contact Information

For questions about these Terms & Conditions, orders, payments, delivery, or returns, please contact https://newphoneix.odoo.com/contactus